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The price is built from your device itself, not an estimate. You pick the exact model, then answer a few questions — storage, memory, carrier, cosmetic condition, whether it powers on. Each answer adjusts the figure on screen straight away, so you can see what a scratch or a bigger drive is actually worth before you commit. There is no call back and no haggling: the number you see is the number we offer.

Your price is held for 30 days from the day you accept it. Send the device within that window and you get the amount you were quoted, even if the market moves in the meantime. If it arrives after 30 days we price it again at the current rate, which can be higher or lower — so it is worth posting it reasonably promptly.

Yes, as long as the device matches what you told us. We inspect it within one business day of arrival and check it against the answers you gave. If everything lines up, you are paid the quoted amount — we do not shave the offer for arriving late in the day or for normal signs of use you already declared.

We send you a revised offer explaining exactly what we found and what it changes. You are free to say no. If you decline, we post the device back to you and the return shipping is on us — you are never stuck choosing between a lower price and paying to get your own device home.

An unlocked phone works on any network, so it can be resold to anyone, anywhere. A locked one only works with the carrier it is tied to, which shrinks the pool of buyers and therefore the price. If you are not sure, check Settings — on iPhone look under General then About for Carrier Lock, and on Android under Network settings. Picking the wrong one is the most common reason an offer gets revised.